Cancellation and Refund Policy

We understand that sometimes things come up, and plans change. At Looxy, we strive to provide the best possible experience for our customers and service providers. That's why we have a straightforward cancellation policy in place to ensure that everyone's time is respected and valued.

If you need to cancel or reschedule your appointment, please do so at least 24 hours before your scheduled time. This allows our service providers to adjust their schedules accordingly, and we can offer the open slot to other customers who may be on our waitlist.

In case of a late cancellation or no-show, a cancellation fee may be charged, and we reserve the right to deny future appointments. The cancellation fee may vary depending on the type of service and the service provider's discretion.

We understand that emergencies and unforeseen circumstances may arise, and we will do our best to work with you in these situations. Please contact us as soon as possible if you need to cancel or reschedule your appointment.

Thank you for your understanding and cooperation in maintaining a smooth and efficient appointment booking system for everyone involved.